Feedback and complaints

Whether good or bad, DEC values your feedback as an opportunity to learn and improve our service.

Compliments and suggestions

Please don’t be shy if you’d like to pay a compliment! We’d love to know what you’ve enjoyed about our service so we can keep doing it, and it can be a great boost for our staff too.

Similarly, if you have a suggestion that would improve your experience with us then please share it. We are always trying to get better at what we do.


We want to know when you’re unhappy with us too. If something bad has happened, please let us know so that we can try to fix it. A complaint could be about a service, a person, or an experience with us.

If you are uncomfortable to provide feedback to us, or you are unsatisfied with our response, then NDIS participants can make a complaint online to the NDIS Quality and Safeguards Commission or by phone 1800 035 544.

How to provide feedback

Please provide your feedback using the form to the right. Or, you can call or email us.

Phone number
1300 530 399

We take all complaints seriously and they are treated in the strictest confidence. When we receive your complaint we will be in touch with you to let you know when you can expect a response. It is likely that we will ask to meet with you to hear your story and you are welcome to include someone to assist you.